FAQs

Frequently Asked Question

Your satisfaction is our priority. If you need to return an item, please review this policy carefully.

How can you help?

If you have a question about our product so you can mail it. Your satisfaction is our priority. If you need to return an item, please review this policy carefully.

What is a return policy?

1. Eligibility

  • Timeframe: Items may be returned within 30 days of delivery.

  • Condition: Products must be unused, undamaged, and in original packaging (including seals, labels, and anti-tamper packaging where applicable).

  • Proof of Purchase: A valid order number or receipt is required.

2. Non-Returnable Items

For safety and quality reasons, we cannot accept returns of:

  • Opened software, adhesives, or chemicals.

  • Custom-made or special-order items.

  • Items damaged due to misuse or improper installation.

  • Products without original packaging.

3. Return Process

  1. Contact Us First: Email smtools0315@gmail.com or call [(+92) 302-5000-913] with your order number and reason for return. Do not ship returns without authorization.

  2. Approval: We’ll provide a Return Authorization (RA) number and instructions within 2 business days.

  3. Pack Securely: Repackage items in original packaging with the RA number visible on the box.

  4. Ship: Send to our warehouse (we’ll provide the address). We recommend insuring the shipment.

4. Refunds & Exchanges

  • Refunds: Approved returns will be refunded to the original payment method within 5–10 business days after we receive the item. Shipping costs are non-refundable.

  • Exchanges: We’ll replace defective or incorrectly shipped items at no extra cost.

  • Store Credit: Optionally available for faster processing.

5. Damaged/Defective Items

Contact us within 48 hours of delivery with photos/video evidence. We’ll arrange a free replacement or refund.

6. Return Shipping Costs

  • Customer’s responsibility: Unless the return is due to our error (wrong item shipped, defective product).

  • Restocking Fee: None for eligible returns.

7. Warranty Claims

Manufacturer warranties apply separately. Contact us for assistance with claims.

What payment methods do you accept?

Only Cash On Delivery

Do you sell gift cards?

NO. And i also not accept gift Cards

Submit a task

Send message

smtools0315@gmail.com

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🔒 End-to-End Encryption: Your Messages Are Secure

At SMTPakistan, we prioritize the security of your communications. All sensitive messages exchanged through our platform (including order details, support queries, and account information) are protected by end-to-end encryption (E2EE).

What This Means for You:

  1. Total Privacy:
    Only you and the intended recipient (our support team or your designated contact) can read your messages.
    → Not even SMTPakistan, internet providers, or third parties can access your data.

  2. How It Works:

    • Your message is encrypted on your device before being sent.

    • It remains unreadable during transit through our servers.

    • Only the recipient’s device decrypts it using a unique key.

  3. Protected Data Includes:

    • Order numbers, shipping addresses, and payment details.

    • Technical support queries about products.

    • Account changes or warranty claims.